Question 1

Which regulations apply?

Accepted Answer

Our products show a Delta-9 THC level below 0.3%, verified by independent laboratory analysis. Regulations on hemp and cannabinoids differ from one country to another and may change at any time. We do not comment on the status applicable in the customer's own country. It is up to each customer to check the rules in force in their own country before ordering. Our products are presented as collector items not intended for consumption, and are not medicines. They are not intended to diagnose, treat, cure or prevent any disease.

Question 2

How do I place an order?

Accepted Answer

Choose your products on the site, then click Order to open the order form. Select the category, the reference and the quantity you want. To add a product, use the Add a product button: the whole order is built in one place, without going back to the site. Then fill in your details and submit. Once we receive it, we send you the payment details to finalise the order. A question before ordering? WhatsApp: +34 661 07 88 37 Email: contact@yourgreenconnection.com For a quick reply, use WhatsApp.

Question 3

What are the shipping times and methods?

Accepted Answer

We ship from Europe to many destinations, in Europe and beyond.

Allow between 24 hours and 7 working days once the parcel has been handed to the carrier, depending on the destination and the carrier used. An estimate is given to you before payment.

Parcels are shipped in discreet and secure packaging, with tracking included. For orders of 5 kg and more, additional time may be required.

Depending on the destination, delivery is made to your home, to a pickup point or to a parcel locker.

These timeframes are provided for guidance only. They may vary depending on carriers, busy periods, or events outside our control. In case of an issue, our team is available to help.

Shipping costs vary depending on the destination and the volume ordered. They are communicated to you along with the payment details.

Question 4

What is the difference between CBD, THCA, CBN and CBG?

Accepted Answer

CBD: the most widespread cannabinoid in hemp. Our CBD Hydro flowers are grown hydroponically, allowing precise quality control, more developed aromas and a premium appearance. THCA: the acidic form naturally present in the plant. Our extracts come from selected plant material, with a worked texture and an intense aromatic profile. CBG: often called the mother molecule, because the other cannabinoids are formed from it. Naturally rare, and therefore sought after. CBN: the first cannabinoid ever isolated, in 1896. It forms over time through oxidation of the plant material. CBD extractions: concentrates obtained from selected flowers, rich in terpenes for a more focused aromatic profile. All our products contain less than 0.3% Delta-9 THC.

Question 5

Is there a minimum order?

Accepted Answer

Orders start at 50 g, with volume pricing depending on quantity. To discover a reference, a 3 g sample format at €30 is offered on the products concerned. Samples can be combined and added to any order. A first order can be made up of samples only, shipping included for most countries. After that, a samples-only order remains possible from 5 samples. Otherwise, the 50 g minimum applies. For any other order, shipping costs are calculated according to the destination and the volume ordered.

Question 6

What happens if my package is delayed, lost or seized?

Accepted Answer

Each situation is reviewed seriously, but some events are outside Green Connection's control.

In case of delay, the customer should contact us after the estimated timeframe so we can follow the case with the carrier.

In case of loss confirmed by the carrier, a commercial solution may be reviewed depending on the context, available evidence and compliance with the order conditions.

In case of seizure, confiscation, destruction, customs blockage, refusal of entry or administrative decision, Green Connection cannot be held responsible. The customer accepts the risks linked to transport, transit and the regulations of their country. No automatic refund or reshipment is due in this type of situation.

Question 7

How should products be stored to preserve their quality?

Accepted Answer

Store your products in a cool, dry place protected from light, ideally between 15 and 20 °C. For extracts, preferably use airtight glass containers. Flowers can be kept in their original packaging for up to 12 months in optimal conditions.

Question 8

Who is responsible for the use of the products?

Accepted Answer

The customer is solely responsible for the use of the products after receipt. Regulations differ from one country to another and change regularly: it is up to each customer to check the rules that apply in their own country before ordering.

Question 9

Are there any recommendations regarding the products?

Accepted Answer

Our products are strictly reserved for an informed audience. It is recommended to check the applicable regulations before ordering. In case of doubt, it is recommended to consult a healthcare professional or any other qualified professional. Our products are offered exclusively as collector items and are not intended for any other use. Keep them out of reach of children and animals. Keeping them is not advised for pregnant or breastfeeding women or for people following a medical treatment. Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

Question 10

Can Green Connection refuse or cancel an order?

Accepted Answer

Yes. Green Connection reserves the right to refuse, suspend or cancel any order in case of doubt regarding compliance, destination, customer identity, payment, security or respect of the general terms. This measure ensures the security of orders and the compliance of the service.

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